Runescape Shirt

1. I can't complete my purchase on the Merch Store

2. The T-shirt I want isn't available in my size

Whilst our partners endeavor to have all sizes available, this isn't always possible. If you want to check for availability:

3. I haven't received a Voucher Code Email

If you have already redeemed your 6 Bonds, but have not received the email with your voucher code, please check the following:

• Are you certain that you are checking the email that you provided on our Merch store?
• Please triple check your junk/spam folders.
• If you use Gmail, please also check any other tabs you have set up (Social etc)
• Please check that your purchase through the Merch store was successful
• Please allow up to 6 hours for the email to be delivered

If after considering all of the above, you still need help:

4. T-shirts cannot be shipped to my location

If you've redeemed your bonds for a voucher code, and then found that Backstreet Merch do not ship to your location, you'll need to contact our player support team in order to have your bonds refunded. Please note you MUST provide us with the following information in your message:

• The Voucher Code
• Your Account login name / display name
• Your country of location