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November 25, 2017

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Players must not attempt to impersonate Jagex staff in any way, for any reason.

Jagex staff have a gold crown next to their name when speaking in-game. Anyone who does not have a gold crown next to their name is not Jagex staff. This applies to both private chat and general, in-game chat.

Why do we have this rule?

We have this rule in place so our players can identify members of Jagex staff and to ensure that players can trust members of our staff for help and support with any game related problems they may have.

Someone claiming to work for Jagex has asked me for my password. Should I give it to them?

A legitimate member of Jagex staff will NEVER ask you for your password and will never contact you in game about your account.

There are three ways to recognise Jagex staff:

  1. Jagex staff characters always have gold crowns next to their names.
  2. Jagex staff will never ask for a password.
  3. Jagex staff will never contact players about their account in-game.

Don’t listen to the rumours! We have no 'undercover' staff, we have no need for your password to check your account and we only communicate with players about account issues via their in game message centre.

If you ever see anyone attempting to impersonate a Jagex Staff member or any other player, we suggest that you ignore their request and add them to your ignore list.

If Jagex staff have gold crowns, who are the players in-game that have silver crowns?

The players that have silver crowns by their names when speaking in-game are Player Moderators. Anyone that does not have a silver crown next to their name is not a Player Moderator. Player Mods are not employed by Jagex, instead they are players that have shown great maturity and community spirit, and as such have been given some extra responsibility in game. Player moderators do not have the ability to ban accounts and must abide by the same rules as all other players.

Player Mods are chosen at our discretion. We will only recruit player Mods via the in game message centre and we will never offer players moderator status within the game! Players can find out more about Player Mods in the Moderators section.

All you need to know, and more, about the game world. How to get started and how to develop your character. Need help with your account? Perhaps the game won't run for you? Help can be found here.
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